Re: Outages Only

Alan From Rochester Thu Jul 07, 2016 6:24 pm

I have all my hit notifications from the past month. Yeah, let us know what information would help you.

Kalisiin Thu Jul 07, 2016 8:23 pm

It would help first to have the site back!! I still get this Plesk thing...I am freaking out here...

Darth Slurpee Sat Jul 09, 2016 11:20 am

Admin wrote:snip… You may start using the website and let me know of any problems. …snip
Markus

Hits in the My Hits report are showing an hour earlier than everywhere else, including the site's All Bills report. I sent a Support Team request in with the details, but wanted to post here, too, in case anyone else sees the discrepancy in their reports.

Alan From Rochester Sat Jul 09, 2016 3:29 pm

Darth Slurpee wrote:
Admin wrote:snip… You may start using the website and let me know of any problems. …snip
Markus

Hits in the My Hits report are showing an hour earlier than everywhere else, including the site's All Bills report. I sent a Support Team request in with the details, but wanted to post here, too, in case anyone else sees the discrepancy in their reports.

Now that you mention it, I notice the same. My latest hit says :248 on the bill report and the notification emails, but 1:48 on My Bills. Same for the hit before that, but the hit before *that* has the timestamps match. Those are my 3 hits since the outage.

Jack002 Mon Jul 11, 2016 11:04 pm

The site is missing all the hits and bill entries from 03/28/2016 05:35:07 PM to 07/09/2016 11:31:23 PM
Everything in between is missing and has been since Sunday afternoon

Darth Slurpee Tue Jul 12, 2016 2:15 am

Jack002 wrote:The site is missing all the hits and bill entries from 03/28/2016 05:35:07 PM to 07/09/2016 11:31:23 PM
Everything in between is missing and has been since Sunday afternoon

This is all documented earlier in this thread.

To recap: site was hacked just after 4pm EDT on July 4. Site and all its system, application, and data backups with his service provider were affected. Markus rebuilt the server from scratch and loaded all data from a personal backup he had from March 30. Markus notified us in this thread at 1:56pm EDT on July 5 that he had restored what he was able and we could resume using the site.

Last entry from backup: 03/30/2016 12:03:48 AM
First entry after restore: 07/05/2016 12:18:05 PM

Everything in between was (so far) lost and may not be recoverable.

All new entries. All hits. All new registered users. All first counties/countries. All streaks. All TrackDollar points. All profile updates. All new entry ZIPs. All user note updates. Top 10 lists recognitions. Even Dr. William Stamper's reactivation of his account when he logged in again in June. Everything but the Forums.

I don't have full data from July to share, but here's what we lost:
March 491 entries and 48 hits
April 7,232 entries and 832 hits
May 8,106 entries and 836 hits
June 10,434 entries and 782 hits
July ~102 hits

If you have any dollars entered during that time frame but not yet spent — or any record of serial numbers you entered — you should consider re-entering them now to minimize the number of people trying to hit those bills only to find there's no original entry. Markus has already said that re-entering the bills is fine. If he's able to restore any original entries, it won't create duplicates.

I have entry and hit numbers for everyone more or less in the Top 13 at the site if you're interested in knowing how bad the data loss was for you personally.

Kalisiin Tue Jul 19, 2016 11:09 pm

I am interested.
I entered a number of bills, about 110 - to bring to Columbus, Ohio...in June. Those I know are gone.

How bad did I get nailed?

Alan From Rochester Tue Jul 19, 2016 11:35 pm

Some of that was mentioned but in another thread, "Why Isn't TrackDollar Back For Me?? (Others seem to be reporting having it up)"

Jack002 Wed Jul 20, 2016 12:28 am

I hate to brag, but I had lost 322 bill entries, so I entered them again. Today I just got my first two hits from that group. Hits I would of lost otherwise.
Sucks we lost all that still.

Kalisiin Wed Jul 20, 2016 10:48 am

Jack002 wrote:I hate to brag, but I had lost 322 bill entries, so I entered them again. Today I just got my first two hits from that group. Hits I would of lost otherwise.
Sucks we lost all that still.

I unfortunately have not the time or inclination to keep track of full serial numbers in a separate place _ I trusted TrackDollar to do this for me...so anything I entered in that window I lost.

I know I lost a North Carolina County (Hertford) this way, and I lost about 2-3 hundred entries, including all the bills I took to Columbus, OH.

I do not know if the Hit Notifications will do any good, if Markus could manage to rebuild the full serial number from the obscured Serial number that shows up in the hit notification...because as ling as the bill was entered in the period before the outage, THAT entry should still be in the system. So those hits could maybe be recovered. Markus?? What about it?

The hit notifications show the serial number (obscured, of course)...but not even my initial entry.
I therefore believe the actual hit may be unrecoverable, but the bill entry itself could be re-constituted.

Alan From Rochester Wed Jul 20, 2016 6:38 pm

Kalisiin wrote:
Jack002 wrote:I hate to brag, but I had lost 322 bill entries, so I entered them again. Today I just got my first two hits from that group. Hits I would of lost otherwise.
Sucks we lost all that still.

I unfortunately have not the time or inclination to keep track of full serial numbers in a separate place _ I trusted TrackDollar to do this for me...so anything I entered in that window I lost.

I know I lost a North Carolina County (Hertford) this way, and I lost about 2-3 hundred entries, including all the bills I took to Columbus, OH.

I do not know if the Hit Notifications will do any good, if Markus could manage to rebuild the full serial number from the obscured Serial number that shows up in the hit notification...because as ling as the bill was entered in the period before the outage, THAT entry should still be in the system. So those hits could maybe be recovered. Markus?? What about it?

The hit notifications show the serial number (obscured, of course)...but not even my initial entry.
I therefore believe the actual hit may be unrecoverable, but the bill entry itself could be re-constituted.

I'm thinking the same thing except for geographical details.

Alan From Rochester Sat Jul 23, 2016 7:11 pm

getting server is taking too long to respond in firefox and chrome. 7:10 now, first noticed it around 6:20.

Darth Slurpee Sat Jul 23, 2016 8:03 pm

Markus has fixed it. We're back up. Thank you, Markus.

Jack002 Thu Jul 28, 2016 9:13 pm

7/28/16 8:13pm CST, site is down. I get this message
Access violation at address 0042A224 in module 'HttpServer.exe'. Read of address 00000010

Jack002 Mon Aug 01, 2016 11:00 am

Is the site down? I can't get it, it just hourglasses.

Jack002 Mon Aug 01, 2016 1:45 pm

Its working now.

Darth Slurpee Mon Aug 01, 2016 7:10 pm

Admin wrote:snip… You may start using the website and let me know of any problems. …snip
Markus

Two maps are missing from my profile: All County Map and Bills entered - All County Map. They appear to be missing from others' as well.

Diamondback Dave Tue Aug 02, 2016 2:53 am

Darth Slurpee wrote:
Admin wrote:snip… You may start using the website and let me know of any problems. …snip
Markus
Two maps are missing from my profile: All County Map and Bills entered - All County Map. They appear to be missing from others' as well.

They have been missing since the server troll issue.

Alan From Rochester Mon Aug 15, 2016 2:50 am

Jack002 wrote:Access violation at address 0042A224 in module 'HttpServer.exe'. Read of address 00000010

I see that message relatively often, but usually it only lasts a couple minutes

Matt_How Sat Sep 10, 2016 9:39 am

Admin wrote:well, for now I was able to bring a database object back from march 30 2016. You may start using the website and let me know of any problems. I will insert missing data as I get access to it. It looks very much as if a ransomware attacked the whole node that my VPN is running on (normally they have 8 VPNs per hardware node). And even the backup files got destroyed. I am trying all I can to get somehow the missing bills back. Also adding some kind of daily external backup to my home router USB stick running midnight, looks like I cannot trust the promised backup of the VPN provider. I am very annoyed right now since they gladly take the monthly fee but don't want to be responsible for data loss. The famous fine print.

Markus

Marcus has there been any progress in this? Can we retrieve any more of the entries that were lost? I had alot of entries during that tome from zip codes I will likely never visit again. We all lost but we have to remember you lost the most. They were supposer to back up your files,you even paid them to. What did they say too bad so sad?

Jack002 Wed Sep 14, 2016 5:21 pm

The site is down. Not responding today at 3-4pm CST.

Alan From Rochester Wed Oct 26, 2016 4:08 am

"
The connection has timed out

The server at trackdollar.com is taking too long to respond.
"

started getting this a few minutes ago, but at least it's been awhile since the site acted up.

ping time around 65ms

Alan From Rochester Wed Oct 26, 2016 1:41 pm

Still down.

Jack002 Wed Oct 26, 2016 2:11 pm

I'm able to see it ok here

Alan From Rochester Thu Oct 27, 2016 1:32 am

Jack002 wrote:I'm able to see it ok here

Yeah, it was working by the time I got home.

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