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not getting hit notification emails

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Post  Alan From Rochester Fri Oct 21, 2022 10:48 pm

I haven't gotten any hit notification emails in ages
I notice from looking at My Bills/My Hits, I have gotten a few hits in the past couple weeks.

The emails are not in my spam folder, so the obvious thing to check is not the answer

When I get hit notifications, I open the link then usually delete the email. There are no TD emails in trash either.

My spam and trash are automatically emptied after 30 days so the problem has been going on for at least that long

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Post  dctim Mon Oct 24, 2022 8:40 am

I, also, haven't been getting hit notification email. I learn about my hits by way of the "My Reports / My Hits" screen.
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Post  Darth Slurpee Wed Dec 21, 2022 3:01 pm

I'm having the same issue.

My last email shows as August 9.

I prefer text notifications and those, too, have been missing.

Notifications are a nice to have for me but I review my hits on a daily basis so it's not a show-stopper for me.
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Post  Jack002 Thu Dec 22, 2022 11:49 am

I am missing mine too. Never noticed. I look for hits here on the site.
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Post  Darth Slurpee Tue Dec 27, 2022 10:54 pm

I just got my first hit text notification in months!

Thank you, Markus!
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Post  Matt_How Fri Jan 20, 2023 7:54 pm

I also have not been getting them.

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Post  Jack002 Thu Feb 23, 2023 3:36 pm

The email is working for me
I got hits on the 19th and the 21st, got emails on both.
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Post  Jack002 Sun Feb 18, 2024 2:34 pm

Emails have stopped again. None for me since 12-25-23
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Post  Darth Slurpee Mon Mar 04, 2024 11:12 am

My last one was 12/26.
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Post  Jack002 Mon Jun 24, 2024 12:58 am

It is working again. I got a notice on 6-19 and 6-21
Thank you to whoever fixed it. Very Happy Smile Laughing Cool
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Post  Darth Slurpee Mon Jun 24, 2024 3:47 pm

Mine resumed on 6/8.

Of course, I'd trade every single notification for the site to have been up on 6/16. The whole site only got three hits that day - all for one user in the morning.

I lost my 2,903 day hit streak (actually much, much longer, but there was that attack in 2016 that lost us 3 months of data).
kenstel lost his 1,993 day hit streak.
rjd was the only one to get hits that day so he is golden and will have the longest certified streak here in a few months.

As someone who is averaging 18 hits a day lately, losing that streak really stings.  Crying or Very sad Five days after getting zero hits I racked up 33. Five days before I had 26.

At least I noticed the site was down around 10:30 that night and was able to get Markus to do a reset to get the site back up. That saved my entry streak. Of course, if I was still getting my text notifications I would have identified that problem way earlier in the day.
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Post  Alan From Rochester Sun Aug 11, 2024 5:50 pm

I am afraid that the site loses traffic from technical glitches, not getting a chance to catch new users in addition to irritating the established users

sometimes a small thing (like running a bill lookup on something already entered) is a clue to a bigger technical problem

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