Outages Only

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Re: Outages Only

Post  Darth Slurpee on Sat Mar 19, 2016 7:12 am

Still down.

It's not just you! http://trackdollar.com looks down from here.

Of course I have a ZIP trip planned today. Mad
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Re: Outages Only

Post  dctim on Sat Mar 19, 2016 8:12 pm

Site is back up at 8:00 pm EST
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Top 10 Reports Failing

Post  Darth Slurpee on Thu Mar 31, 2016 10:16 pm

Site and User Top 10 reports are failing tonight.

Query timeout expired
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Re: Outages Only

Post  Darth Slurpee on Fri Apr 01, 2016 12:17 pm

Darth Slurpee wrote:Site and User Top 10 reports are failing tonight.

Query timeout expired

Now working. Thank you.
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Re: Outages Only

Post  Darth Slurpee on Mon Apr 11, 2016 6:31 am

Site went down between 3am and 6am EDT. Markus has been notified.
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Thumbs Up

Post  Darth Slurpee on Mon Apr 11, 2016 8:24 am

…and we're back up!
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Server Update May 29

Post  Admin on Mon May 23, 2016 8:58 am

Hello,

New OS Version for TrackDollar Server May 29.
Have fun
Markus

Here message from my VPN Provider:

We would like to remind you that we will be migrating the hardware and
software platform of your Virtual Private Server to a new version
during the night of 5.29.2016 to 5.30.2016. This has become necessary in
order to ensure the continued security of your Virtual Server.

During this time, your Virtual Server may be unavailable for about 4-8
hours. We hope that by scheduling the migration during the night we are
inconveniencing you as little as possible, but do apologize for any
inconvenience this may cause.
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Re: Outages Only

Post  dctim on Thu Jun 02, 2016 11:22 am

June 2, 2016 11:22 am EST - Site seems to be down
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Re: Outages Only

Post  dctim on Thu Jun 02, 2016 12:47 pm

dctim wrote:June 2, 2016 11:22 am EST - Site seems to be down
Site is back up (checked 12:46 pm)
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Re: Outages Only

Post  Alan From Rochester on Sat Jun 25, 2016 5:37 pm

"Access violation at address 0042A224 in module 'Httpserver.exe'. Read of address 00000010"
This has been going on for a few minutes. Sometimes the bill entry page has loaded but I get Internal Error when actually trying to enter anything.
I submitted a 2 bill batch just before this started happening and the 1st one was entered, something similar happened last downtime.

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Re: Outages Only

Post  Alan From Rochester on Sat Jun 25, 2016 8:14 pm

working fine now, but posted right away in case it turned out to be a bigger problem

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Re: Outages Only

Post  dctim on Sun Jul 03, 2016 7:06 am

7:00 AM est, July 3
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Re: Outages Only

Post  Darth Slurpee on Mon Jul 04, 2016 5:43 pm

Down again today after 4pm EDT. Markus knows about it.
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Re: Outages Only

Post  Alan From Rochester on Mon Jul 04, 2016 9:01 pm

Yeah first noticed it timing out around 5:30 and it's still happening at 9.
That batch of bills wwas bieng WG marked anyway, but sometimes the outages mean WG marking or stealthing bills that would have otherwise been TD marked.

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Re: Outages Only

Post  Darth Slurpee on Tue Jul 05, 2016 6:28 am

Markus called the provider last night who said it would be up ~9:30pm EDT.

It looks worse this morning.
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Re: Outages Only

Post  Kalisiin on Tue Jul 05, 2016 7:26 am

Hell, right now it looks like the entire damn web site is GONE...

Holy crap...what is going on?!?!
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Re: Outages Only

Post  Darth Slurpee on Tue Jul 05, 2016 9:05 am

Markus asked me to pass along an update.

Last night, he had to call his provider since the server was not coming back.

This morning, it turns out they killed his server and lost the backup.

They have given him a new, blank machine and he will have to install the whole thing from scratch and restore from a home backup.

He does not expect to be able to complete this until late tonight at the earliest.
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Re: Outages Only

Post  dctim on Tue Jul 05, 2016 9:42 am

Thanks for the updates, I was wondering why I was getting 404 errors on my computer AND phone
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Re: Outages Only

Post  Admin on Tue Jul 05, 2016 1:56 pm

well, for now I was able to bring a database object back from march 30 2016. You may start using the website and let me know of any problems. I will insert missing data as I get access to it. It looks very much as if a ransomware attacked the whole node that my VPN is running on (normally they have 8 VPNs per hardware node). And even the backup files got destroyed. I am trying all I can to get somehow the missing bills back. Also adding some kind of daily external backup to my home router USB stick running midnight, looks like I cannot trust the promised backup of the VPN provider. I am very annoyed right now since they gladly take the monthly fee but don't want to be responsible for data loss. The famous fine print.

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Re: Outages Only

Post  Darth Slurpee on Tue Jul 05, 2016 2:05 pm

Thank you for your efforts to get us back up. Best of luck to you in getting us caught up with data over the past three months. Please let us know once you get to the point where there is nothing else that can be updated. It sounds like some of us will have a lot of dollars to re-enter. Some aren't spent, yet, but many are. I know I'd like to get those updated as soon as I can so as not to irritate people trying to hit bills that aren't in the database. Luckily, I have a spreadsheet of (almost) everything I spend, so I would be able to go through and identify any spent dollars that aren't in the database and could re-create those initial entries.

If I were proactive and started putting in replacement entries for bills, would anything you were able to recover simply overwrite my new entry (which would be preferred), or would it cause you problems?
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Re: Outages Only

Post  Admin on Tue Jul 05, 2016 2:26 pm

you can enter your missing bills right now if you want to invest the time, it would be simply ignored when I insert the missing data from backup, we won't have double entries, so its no problem.
Also, right now the background process is running that creates the profiles and maps. Since it was a blank machine it might take about 8 hours until all users have their maps back.
Sorry for the missing 3 month so far, well at least I got the machine up and running for now.

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Re: Outages Only

Post  Alan From Rochester on Tue Jul 05, 2016 10:37 pm

I first noticed the missing data when a hit email this afternoon had much lower stats than usual. Otherwise the site is working fine.

I spent all the bills I entered before the downtime, but there are some I gave to relatives and I can reenter those.

Do you have a newer backup somewhere else? Would a restore affect any bills since the site came back up?

Would posts about specific hits since March 30th help?

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Re: Outages Only

Post  Alan From Rochester on Wed Jul 06, 2016 12:51 am

Access violation at address 0042A224 in module 'HttpServer.exe'. Read of address 00000010
Got some of that tonight, and "Internal Error, please email to support team" when trying to submit entries. At times the last five bills entered today weren't being displayed.
Working OK now

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Re: Outages Only

Post  Alan From Rochester on Wed Jul 06, 2016 2:08 am

I was able to reenter all my bills from July 2nd onwards and some from soon before that. Obviously better than nothing, and I figure the recent data is less likely to be backed up.

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Re: Outages Only

Post  Kalisiin on Wed Jul 06, 2016 9:22 pm

I have all my hit notification emails, I can send them along, Markus...let me know what dates you need them from.

I still do not get trackdollar.com to come up at ALL however. I still get something from something called "Plesk"
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Re: Outages Only

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