Outages Only

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Outages Only

Post  dctim on Mon Jun 23, 2014 8:35 am

Please post here if you experience an outage. The site Admin is working several tracks so that he is notified.
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Re: Outages Only

Post  Darth Slurpee on Tue Jul 08, 2014 8:37 pm

It's not just you! http://trackdollar.com looks down from here.

Went down within the last ½-hour or so.
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Re: Outages Only

Post  Admin on Tue Jul 08, 2014 8:48 pm

working on it, server is restarting, should be back by 9 pm eastern
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Thank You for the Speedy Response

Post  Darth Slurpee on Tue Jul 08, 2014 9:16 pm

Excellent! As always, thank you!  Smile 
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Re: Outages Only

Post  Darth Slurpee on Wed Jul 09, 2014 7:31 am

It's not just you! http://trackdollar.com looks down from here.

Came down sometime after midnight Eastern.

There was a clue it was going to happen. I was entering an uncirculated strap around 11:30, and the multi-entry page was giving me errors on every third note indicating that I had already entered the note. I wound up having to enter the whole strap one at a time. Each time I've had that happen in the past, it was a precursor to the site going down.
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Re: Outages Only

Post  dctim on Wed Jul 09, 2014 10:53 am

10:52 am and I'm getting:

Network Error (tcp_error)
A communication error occurred: "Operation timed out"
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Re: Outages Only

Post  dctim on Wed Jul 09, 2014 12:10 pm

dctim wrote:10:52 am and I'm getting:

Network Error (tcp_error)  
A communication error occurred: "Operation timed out"  
Back online as of 11:08 am
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Re: Outages Only

Post  Darth Slurpee on Thu Jul 10, 2014 10:04 pm

It's not just you! http://trackdollar.com looks down from here.  Crying or Very sad 
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Re: Outages Only

Post  ELECTRIC RED on Fri Jul 11, 2014 5:57 am

It's Down...
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Re: Outages Only

Post  Darth Slurpee on Fri Jul 18, 2014 12:18 pm

Travelling today, so yep, the site's down again. First symptom: says valid ZIP is not valid in middle of multi-entry page entry. Then required me to log back in.
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Re: Outages Only

Post  ELECTRIC RED on Fri Jul 18, 2014 12:34 pm

It won't let me log in at all.
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Re: Outages Only

Post  Darth Slurpee on Fri Jul 18, 2014 12:58 pm

...and like Red, can't log in.
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Re: Outages Only

Post  Alan From Rochester on Fri Jul 18, 2014 1:26 pm

I get "Internal Error, please email to support team" whenever I try to log in, even after closing and reopening my browser. Also happens when trying on my phone. So it's not something with my desktop, which should stay logged in anyway. Usually when the site's down it doesn't load at all.

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Re: Outages Only

Post  dctim on Fri Jul 18, 2014 2:13 pm

Alan From Rochester wrote:I get "Internal Error, please email to support team" whenever I try to log in, even after closing and reopening my browser. Also happens when trying on my phone. So it's not something with my desktop, which should stay logged in anyway. Usually when the site's down it doesn't load at all.
Your cookies may have reset (or been deleted). I successfully loaded the site, but it did not remember that I was online earlier (before noon EST)
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Re: Outages Only

Post  Alan From Rochester on Fri Jul 18, 2014 2:27 pm

It seemed like too mcuh of a coincidence that the cookie expired now, so I didn't think it was that.

Can't log in from library computers either.

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Re: Outages Only

Post  dctim on Fri Jul 18, 2014 3:58 pm

Site came back online less than 5 minutes after I informed the Admin.
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Re: Outages Only

Post  Kalisiin on Fri Jul 18, 2014 7:15 pm

Dunno if this is the right place for this...but WHY do we seem to have so many outages?

I'm wondering if the cause can be determined, so that it could be addressed....so that we don't have outages so often.
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Re: Outages Only

Post  dctim on Sun Jul 20, 2014 9:46 pm

Kalisiin wrote:Dunno if this is the right place for this...but WHY do we seem to have so many outages?

I'm wondering if the cause can be determined, so that it could be addressed....so that we don't have outages so often.
At one point (and perhaps even now), the hosting company 1and1.com was where TrackDollar was sitting. I had some limited experience with 1and1 some years ago, and it seemed to be (1) lower end, price wise and (2) for more geeky computer guys than how I would define myself.

I have been wondering if it would be a good idea (1) price wise and (2) limited/no downtime wise to move all of TrackDollar to the Cloud. From what I can tell, the front-end (bill entry) is tiny. There are a number of things that could be done to minimize the size and complexity of the back-end databases. The reports could be served on an as-needed basis as calls to pre-existing queries.

One of the things that could be done on the database end is a "temporary" storage of entered bills. Storing 15 minutes (or an hour, or a certain number of entries worth, or whatever) worth of entries temporarily online until they can be committed to longer term storage. Something along this line would cut down on loosing a particular entered sequence number when a miss-key happens and you have to delete that bill. A temporary buffer would also prevent those who enter 5 bills than immediately hit them all.

I could probably go off further on my own geeky tangent, but I'll spare y'all.
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Re: Outages Only

Post  Kalisiin on Mon Jul 21, 2014 8:35 am

Personally, I understood very little of what you said, tim. But, anything that results in fewer outages - I am in favor of.
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Site Up, but Cannot Enter

Post  Darth Slurpee on Fri Aug 15, 2014 4:59 pm

"Internal Error, please email to support team" when entering off the multi-entry page.

Just got done entering ~800 bills, then got this error.

Tried to email support team and got "Access violation at address 0042A224 in module 'Httpserver.exe'. Read of address 00000010".

Tends to be a pattern for the site sliding toward another outage.
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Just Within the Last 15 Minutes

Post  Darth Slurpee on Sat Sep 20, 2014 10:52 am

The connection has timed out

The server at www.trackdollar.com is taking too long to respond

Sad
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Re: Outages Only

Post  Darth Slurpee on Sat Sep 20, 2014 11:40 am

Back up. Happiness resumes.
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Re: Outages Only

Post  dctim on Wed Oct 08, 2014 6:59 pm

Oct 8 - 7:00 pm EST - site seems to be down
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Re: Outages Only

Post  Kalisiin on Wed Oct 08, 2014 9:41 pm

9:42 PM EST - doesn't seem to be back up yet.
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Down This Morning

Post  Darth Slurpee on Wed Nov 19, 2014 8:13 am

It's not just you! http://trackdollar.com looks down from here.
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Re: Outages Only

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