Found a hit of mine not on my MY HITS list

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Found a hit of mine not on my MY HITS list

Post  Jack002 on Sat Mar 15, 2014 7:00 pm

This hit
http://www.trackdollar.com/report.htm?url=BH76E04438D2CDB7201A64E81847574E0121FBE61D&sess=00D3CE31B5
Is not in my my hits list. I never got an email about it. It was hit on 2/27/14
All the hits on the my hits page are
11/22/2013
2/25/2014
3/13/2014
The way I found it was going to MY BILLS and sorted by DISTANCE DESC.

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Re: Found a hit of mine not on my MY HITS list

Post  Jack002 on Sat Mar 15, 2014 7:13 pm

I just now saw the hit number for this is 0. It was hit, how can this be 0? I'm missing something
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Re: Found a hit of mine not on my MY HITS list

Post  Kalisiin on Sat Mar 15, 2014 7:14 pm

I have missed email notifications on occasion. It is rare.

Me, I'd just chalk up the hit and not worry about it much.

If I am going a unusual amount of time without a hit notification email, I've been known to pull up the My Hits thing to check...and I have discovered some that way, too...hits that I never got emailed on.

I am unsure why this happens from time to time.
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Re: Found a hit of mine not on my MY HITS list

Post  Kalisiin on Sat Mar 15, 2014 7:16 pm

Jack002 wrote:I just now saw the hit number for this is 0. It was hit, how can this be 0? I'm missing something



Aha!!

I have the answer for you, Jack.

That list you just posted up is MY BILLS....not MY HITS.
Look in the upper-left corner...

By the way, you CAN change the filters...where it says Hits>= 0
You can change that to 1 and see only bills that have gotten at least one hit....or at least 2 hits, or any number you want.

You could also filter just to see one specific FRB or Block letter.
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AHA? Aha what?

Post  Jack002 on Sat Mar 15, 2014 7:18 pm

Yeah, its what I've been saying.
"The way I found it was going to MY BILLS"
Can you see the 0 inside the big black box there? Its the MY BILLS report.
0 means no hits.
It has a hit!
http://www.trackdollar.com/report.htm?url=BH76E04438D2CDB7201A64E81847574E0121FBE61D&sess=00D3CE31B5
click this link, see the hit?
 Suspect


Last edited by Jack002 on Sat Mar 15, 2014 7:37 pm; edited 1 time in total
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Re: Found a hit of mine not on my MY HITS list

Post  Kalisiin on Sat Mar 15, 2014 7:23 pm

Now that IS weird.

The "last update" time even still shows your time of Initial Entry.

Cue Markus!!

Seriously, you should send a note to Markus. Directly.
You can do that off the main TD page.

He does this all alone, he does not have a "Team Aqua" to back him up, and he does work, so sometimes he takes a few days to get to something, but he always does!
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Marcus who?

Post  Jack002 on Sat Mar 15, 2014 7:40 pm

Ok, I don't know him, I go to send a PM set it to search for Marcus, it didn't find him.
What is his last name?
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Re: Found a hit of mine not on my MY HITS list

Post  dctim on Sat Mar 15, 2014 8:09 pm

Jack,

I will take care of notifying Markus for you.

First, here is how I did my investigation and how best to notify Markus:

  • I went to "Site Wide/All Bills" and put your zip code from your post above in Zip Filter.
  • I went down to Page 11 to find Bill Entry # 124 and right-clicked the link into a new tab.
  • I then went to the home page and to "Help/Forum & Support Team"
  • I wrote a note to Markus and copied and pasted the URL of the bill along with my note.

Like K said, give it a few days and Markus will get it corrected for you.
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Re: Found a hit of mine not on my MY HITS list

Post  Jack002 on Sat Mar 15, 2014 8:16 pm

Ok, thank you, dctim. I'm not in a hurry. Next time I'll try the HELP/FORUM, SUPPORT TEAM way to email someone.
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Re: Found a hit of mine not on my MY HITS list

Post  Admin on Sun Mar 16, 2014 10:50 am

Good morning,

fixed the entry record and the user points.

Markus
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Re: Found a hit of mine not on my MY HITS list

Post  Jack002 on Sun Mar 16, 2014 12:02 pm

Thanks Marcus! You da man!  Very Happy   bounce alien 
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Re: Found a hit of mine not on my MY HITS list

Post  Kalisiin on Sun Mar 16, 2014 10:12 pm

Told ya Markus is a good man...he'd take care of it.

Glad it got resolved.

Now you know how to contact him in the future if you need anything.

Markus always does respond, but it sometimes takes him a few days, since he does this all alone, and does not have a Team Aqua to back him up.

We're glad to have you with us, Jack!
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Re: Found a hit of mine not on my MY HITS list

Post  Jack002 on Mon Mar 17, 2014 10:41 am

Kalisiin, do me a big favor and tell new people (I'm new) when they have a question HOW to contact Marcus. HOW. Like going to the main site, what to click. Like that. OK? Rolling Eyes 
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Re: Found a hit of mine not on my MY HITS list

Post  Kalisiin on Mon Mar 17, 2014 12:15 pm

Jack002 wrote:Kalisiin, do me a big favor and tell new people (I'm new) when they have a question HOW to contact Marcus. HOW. Like going to the main site, what to click. Like that. OK? Rolling Eyes 

Well, I DID say you could do it off the main page.  I'm sorry, perhaps I should have been clearer.
But glad you got the problem taken care of.

Future reference, as tim describes above...
From the main TD page...
Hover over "Help/Forum" as you would to get to the Forum in the fist place...but instead click the second link down "Contact Support"

That takes you to a form you can fill out.

As tim mentions above, also...it is helpful to copy and paste the bill URL into any message you send Markus, so that he can easily find and address the problem.
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